Customers Leveraging WHIPTAIL’s Flash-based Data Storage Solutions Now Have Follow-the-Sun Support Across 75 Countries
WHIPPANY, N.J. – July 31, 2012 – WHIPTAIL, the world leader in high performance, 100 percent silicon storage arrays, has added another class-leading benefit for its global customer base: Global Customer Support (GCS). Now available in 75 countries, WHIPTAIL is driving the highest levels of service excellence and quickly moving to accommodate the needs of its broad and growing customer base worldwide.
The new GCS team is led by Joe Cutuli, Vice President of Global Customer Support, an industry veteran with more than 25 years of experience supporting complex storage environments. The GCS team reports directly to WHIPTAIL CEO Dan Crain, eliminating red tape when dealing with support issues.
“At WHIPTAIL we are committed to our customers and we see that in the number of repeat customers we have,” said Cutuli. “We’re launching our GCS with capability in 75 countries, with four hour on-site support in major cities.”
Additional value-added features for customers needing support include:
• Proactive AutoSupport, an automated system that includes predictive abilities that prevent or minimize storage system incidents
• On-site parts for the fastest possible response time
“None of our competitors are offering this level of support, expertise and experience,” Cutuli said. “In this industry, it’s inevitable that problems will crop up. GCS is what separates us from the competition when something goes wrong. I believe in the words ‘your incident is our incident,’ you’ll never hear my team say this is not our problem.”
GCS is just part of WHIPTAIL’s focus on customer satisfaction, according to Crain.
“Customer satisfaction is priority number one and we are maniacal about making our customers happy,” Crain said. “We make great products and we have a lot of satisfied customers. That shows up in our high volume repeat sales and referrals. GCS is the next step in driving our long-term strategy of customer growth.”